Notation based on the Act on Specified Commercial Transactions

Seller

Characo Inc.

Management Manager

Watanabe Keishi

address

〒157-0066
606 Daiichi Sumino Building, 6-5-25 Seijo, Setagaya-ku, Tokyo

contact address

shop@vidaplus.jp

Necessary fees other than products

・Consumption tax: 10% of product sales price
・Shipping fee: 770 yen (tax included) for Kanto, Shinetsu, Tokai and South Tohoku regions, 880 yen (tax included) for North Tohoku and Kansai regions, 990 yen (tax included) for Chugoku regions, 1100 yen (tax included) for Shikoku regions, 1210 yen (tax included) for Hokkaido and Kyushu regions, 1650 yen (tax included) for Okinawa and remote islands.
・Paidy deferred payment fee: Convenience store payments are 356 yen (tax included), and bank transfers are made by each financial institution

Payment method

Credit card (VISA/JCB/MASTER/AMEX)
Apple Pay
Google Pay
Amazon Pay
Payment later (Paid)

Application validity period

Within 10 days after your order is confirmed.

Payment time

Payment will be confirmed when you place your order.
・Credit card / Apple Pay / Google Pay / Amazon Pay: Payment period varies depending on the credit card closing and payment date
・Paidy: Until the 10th of the month following the order date

Delivery time

If a delivery date is not specified, the product will be delivered by Kuroneko Yamato courier service usually within 7 days of the order completion.
Please note that delivery may be delayed if there is a large number of orders, or during busy periods at the delivery company, during the New Year holidays, and inclement weather.
Pre-ordered and pre-sold items will take some time for delivery. Once the product arrives, we will deliver it in the order of your order.

*Please note that due to production circumstances, the arrival and shipping date of products may change.

Returns and cancellations

We will not accept any cancellations, returns or exchanges due to customer convenience.

If the product is defective, dirt damage during shipping, or incorrect delivery, we will replace it. We will cover the shipping costs.
If you would like to exchange it, please contact us within 7 days of receiving the item.Contact formPlease contact us via the link. We cannot accept exchanges after 7 days of arrival, so please check the product immediately after it arrives.

*We will repair any initial defects and other defects free of charge.
*The color and texture of the product may differ from the actual product depending on your browser or monitor. Please note that we cannot accept returns for this reason.

For more information please see here