User Guide

About your order

Order flow

On the details page of the desired product, select the corresponding items such as the color you want and click "Add to the cart" to stock the product. It is also possible to change the purchase of the product on the cart screen. After selecting the product, click "Go to purchase" on the cart screen to enter the purchase flow.

After entering the necessary information, when the "Order Confirm" screen is displayed, the order is completed.
We will send you an email to confirm to your registered email address.
If you do not receive the confirmation email, your order may not be sent properly.
Sorry to trouble you, but please contact us in the inquiry form and contact us.

* If the domain specified reception and receiving rejection are set, set domain receiving permission. If you specify your email address, set the receiving permit of and

About ordering products

Reserved items may change the delivery date or specifications such as design and materials due to production reasons. Please note that you cannot cancel your order for the above reasons. In addition, there is a possibility that the order will be canceled by reducing production and discontinuation of production.

* If you purchase reserved products and ordinary stock products at the same time, it will be delivered together when all products are available. If you wish to deliver early stock products, please order reserved and stock items separately.
* Orders for reserved items cannot be specified for the delivery date and time.
* Cancellation after the order is confirmed cannot be accepted regardless of the shipment before shipping.

About bundle with another order after ordering

We cannot accept the bundle with another order after your order is confirmed.

About the order content change

We cannot accept changes in order contents after ordering (payment method, size, color change, etc.), additional orders, or cancellation.

About change of payment method

Changes in payment methods cannot be accepted due to the system. Please note.

About payment method

About settlement methods and payment fees

The payment method is as follows.

1. Credit card

The available credit cards are VISA, Master, JCB, AMEX.
The number of payments you can use is paid, installment payment, and revolving payment. However, depending on your credit card company, only one payment may be made.
Please use the credit card in the name of the customer.

* We use the payment agency service of SHOPIFY Payment.
* For safety, we do not store or view detailed information such as card numbers.
* Credit card usage is not issued on the card payment system. Please check the usage details sent from the card company.
* Depending on the use of the customer, it may be changed to other payment methods.
* The payment date is the order date of the product. We have requested a card company at the time of ordering.
* If the credit card is inadequate, you cannot accept your order.
* Credit cards issued overseas are not available.
* For credit card payments, we use encryption technology (SSL) to provide a more secure environment as a service. However, please note that the Company does not guarantee its safety, but is not responsible for any accidents such as data leakage.

2. Apple Pay

This is a payment method that can be settled with one touch without sharing a card number to the site by setting card information on the iPhone in advance.
On iPhone, iPad, and Mac, you can use Apple Pay to pay on Safari on the web. Please select Apple Pay from Express check -out on the payment screen.

* If you order by Apple Pay from the product page, only the product listed on the product page will be purchased. Multiple variations cannot be purchased at the same time for products with variations such as color and size. In that case, please order from the shopping cart.
* When ordering with Apple Pay from the product page, the items in the shopping cart cannot be ordered together and will remain in the cart. If you order multiple products at the same time, please order from the shopping cart.
* If you order with Apple Pay from the product page, the desired delivery time cannot be specified. If you wish, please order from the shopping cart.

3. Google Pay

You can purchase it with a credit card registered in the Google account and the Google Pay app. If you are using Google Chrome, you can pay with the Google Pay account. Please select Google Pay from Express check -out on the payment screen.
For more informationHerePlease confirm.

4. Amazon Pay

Orders can be ordered and payment using your Amazon account using your registered address and credit card information.
For more informationHerePlease confirm.

* You will need an account.
* Credit card information must be registered on Amazon.
* Payment by cash on delivery cannot be used.
* Amazon points do not accumulate.
* Amazon points are not available.
* Please note that if you return with a browser back during payment, or if there is a transition to another page, the payment will not be completed and your order will not be confirmed.
* Not available to order reserved items.

5. Payment (Pedi)

It is a service that allows you to easily shop with e -mail address and mobile phone number without troublesome registration.
You can pay the price after the following month at convenience stores and banks.
At the end of the month of the month, the billing amount will be confirmed, and an invoice will be issued on the 1st of the following month. Please pay by the 10th of the issue month.
The billing amount and the payment method will be informed by e -mail and SNS by the 3rd of the month following the month of the month.
For more information about PediHerePlease confirm.

* You will need a mobile phone that can receive SMS.
* It may not be available depending on the result of the credit judging by Pedi.
* Please note that payment will not be completed if you return with a browser back during payment or transition to another page, and your order will not be confirmed.
* If the registered address of the orderer and the delivery address are different, you will not be used.
* A fee will be charged for each monthly payment (claim) depending on the payment method. In the case of a convenience store payment, the customer will be responsible for 356 yen (tax included), and in the case of bank transfer. In the case of account transfer, there is no payment fee.

About product delivery

Delivery company

Ordered items will be shipped by Takkyubin of Yamato Transport.

* Please note that the delivery company cannot be specified.
* Depending on the area of ​​the delivery destination, delivery by Sagawa Express may be delivered.


Kanto / Shinetsu / Tokai / South Tohoku region: 770 yen (tax included)
North Tohoku / Kansai region: 880 yen (tax included)
Chugoku region: 990 yen (tax included)
Shikoku region: 1100 yen (tax included)
Hokkaido / Kyushu region: 1210 yen (tax included)
Okinawa and remote island areas are 1650 yen (tax included)


If the delivery date is not specified, we will usually ship within 7 days after the order is completed. Please note that the delivery may be delayed when your order is concentrated, the busy season, year -end and New Year holidays, or bad weather of the delivery company may be delayed.
Reserved products and pre -sale products take time to ship. As soon as the product arrives, we will deliver it in order of order. Please check the delivery date of the product details page before ordering.

* Please note that the arrival and shipping date of the product may be changed due to production reasons.
* Please note that even after the order is completed, we may not be able to prepare an order product due to poor product, etc., so we may cancel the order.
* In the case of orders including reserved items, all products will be shipped as soon as they are available. Please note.

About confirmation of delivery status

After shipping the product, we will guide you to Kuroneko Yamato's luggage number by e -mail. Please check the Kuroneko Yamato Luggage Inquiry System for the delivery status.

Kuroneko Yamato: Luggage Inquiry System

Delivery date / time specification

The delivery date and time can be specified from the order screen.
If you would like the shortest delivery date, please place an order with "No specified" selected when ordering.

▼ Delivery time zone that can be specified
In the morning (8: 00-12: 00)

* Delivery date cannot be specified in some areas such as Okinawa Prefecture and remote islands.
* Reserved items may not be in line with the request of the delivery date.
* We may not be able to meet your request due to bad weather and traffic conditions.
* It will be delivered within the desired time zone.
* If your order is concentrated, the delivery date and time specified function may be suspended.

Long -term absence / reception decline

Please be sure to receive the product you have sent at the responsibility of the customer. If the customer is absent, there is an absence vote, so please adjust the desired date and time of the customer within the receiving period and receive the product.

In the following cases, the product will be automatically returned to us.
・ If you cannot contact the contact information described in the absence notice
・ If your address is unknown
・ If you cannot receive it within the storage period specified by Kuroneko Yamato

The returned product will be canceled as a decline of receipt. In addition, we cannot accept re -shipment of products.
In the unlikely event that you can receive it within the storage period and is returned, we will charge the necessary expenses such as the shipping fee for round trip and the payment of packing stock. Please note that the transfer fee associated with the payment will be borne by the customer.

If the transfer to the designated account cannot be confirmed within the deadline, it will be judged as a malicious case and the legal procedure will be performed. If you can not receive your ordered product due to refusal to receive or for a long time due to customer reasons, we will have to limit the use of the site.

About overseas delivery

We accept overseas shipping through purchase agency by WorldShoping.

About return / exchange

Returns and exchanges due to customer convenience

We cannot accept cancellations, returns, or exchanges due to customer convenience, such as if you make a mistake in your order or if you do not like the delivered product.

Return / exchange by defective products, etc.

We have a perfect product quality, but if the product is defective, if the product is damaged or dirty at the time of delivery, or if there is a misdirection, we will replace it. We will bear the shipping cost.
If you wish to replace it, please contact us from the inquiry form within 7 days after the product arrives. We cannot accept replacement after 7 days after arrival, so please check the product immediately after the product arrives.

* Please note that if there is no replacement stock, we will respond by refund.
* Returns without contacting will take some time to process work, so please contact us in advance.

Returns special contract

[Products to be exchanged]
・ Products that were clearly defective and defective in product specifications
・ Products that have been dirty / damaged during product delivery
・ When a different product from the confirmation email after ordering arrives

[Products that are not eligible for returned or exchanged]
・ Items that have passed 7 days after the product arrives
・ Customer order mistakes
・ If you don't like the product
・ Products that have scratches, damage, dirt, and smell under your responsibilities
・ Products that cannot be confirmed that it is a product purchased on this site
・ Product tags and labels have been separated or lost
・ Products without bags, makeup boxes, or accessories with products

* When returning, please include a delivery note (statement) and a novelty that is included in the campaign.

About repair

We do not accept repair such as scratches, dirt, or damage caused by the customer. Initial defects will be supported by free repair.
In the unlikely event that there is a product failure, if you wish to repair it, we can repair it. The repair period is about 3 weeks after the product is kept. Please note that it may not be possible to repair after confirming the product. Depending on the condition of the custody, it may take more than a month to repair.

About membership registration

We recommend that you register as a user to enjoy shopping at the store (you can shop without registering as a member).
If you register, you can check the purchase history and delivery status from My count.
* Member registration does not charge any fees such as enrollment fee or annual fee.

Registration method

Enter the required items on the membership registration screen, agree to the Terms of Service, and register as a member.
When registering, you will have to register your email address and password for each customer. These are for online and safe services and are used for customer authentication.
Before you register as a member, be sure to read the "Terms of Service" and register before registering.

Registration of new membersHere

About inquiries

Please contact the inquiry form or to the address below. After confirming the contents, we will reply within 3 business days in the order of inquiry from the person in charge.

Vida+ Official Shop