User Guide

On the details page of the desired product, select the desired color, etc., and click "Add to Cart" to stock the product in your cart. You can also change the number of items purchased on the cart screen. When you have finished selecting your products, click "Proceed to checkout" on the cart screen to enter the purchase flow.

Once you have entered the necessary information and the "Order Confirmation" screen is displayed, your order is complete.
A confirmation email will be sent to your registered email address.
If you do not receive a confirmation email, your order may not have been successfully submitted.
If you have any questions, please contact us by filling out the specified information in the inquiry form.

*If you have specified domain reception or reception refusal settings, please set reception permission for the @vidaplus.jp domain. If you specify an email address, please enable reception for shop@vidaplus.jp and order@vidaplus.jp.

Due to production circumstances, pre-order items may be subject to changes in delivery date or specifications such as design and materials. Please be aware in advance that orders cannot be canceled for the reasons listed above. Additionally, due to production cuts or discontinuation, we may be forced to cancel your order.

*If you purchase a pre-order item and a regular stock item at the same time, they will be shipped together when all items are available. If you would like early delivery of regular stock items, please order pre-order items and in-stock items separately.
*It is not possible to specify the delivery date and time for orders of reserved items.
*We cannot accept cancellations after the order has been confirmed, regardless of whether it is before or after the product is shipped.

Once your order has been confirmed, we will not be able to combine it with another order.

Once an order has been confirmed, we cannot accept changes to the order details (changes in payment method, size, color, etc.), additional orders, or cancellations.

Changes to the payment method cannot be accepted due to system reasons. Thank you for your understanding.

Payment methods are as follows.

Your order will be shipped via Yamato Transport courier service.

*Please note that we cannot specify the delivery company.
*Depending on the destination area, the item may be delivered by Sagawa Express.

Kanto, Shinetsu, Tokai, Tohoku region: 770 yen (tax included)
Tohoku/Kansai region: 880 yen (tax included)
Chugoku region: 990 yen (tax included)
Shikoku region: 1100 yen (tax included)
Hokkaido/Kyushu region: 1210 yen (tax included)
Okinawa and remote island areas: 1,650 yen (tax included)

Unless a delivery date is specified, the product will normally be delivered within 7 days from the date of order completion. Please note that delivery may be delayed if there is a high volume of orders, delivery companies are busy, the year-end and New Year holidays, or bad weather.
Pre-ordered and pre-sold items take time to ship. As soon as the products arrive, they will be delivered in the order of your order. Please check the estimated delivery date on the product details page before placing your order.

*Please note that product arrival and shipping dates may change due to production reasons.
*Please note that even after your order has been completed, we may be unable to prepare the ordered product due to product defects or other reasons and may have to cancel your order.
*If your order includes reserved items, it will be shipped as soon as all items are available. Thank you for your understanding.

After the product is shipped, we will inform you of Kuroneko Yamato's package number via email. Please check the delivery status through the Kuroneko Yamato Baggage Inquiry System.

Kuroneko Yamato: Baggage inquiry system
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

You can specify the delivery date and time from the order screen.
If you would like the shortest delivery date, please select "No designation" when placing your order.

▼Delivery time zone that can be specified
Morning (8:00-12:00)
14:00～16:00
16:00～18:00
18:00～20:00
19:00〜21:00

*Delivery dates cannot be specified in some areas such as Okinawa Prefecture and remote islands.
*For reserved items, we may not be able to meet your desired delivery date.
*We may not be able to accommodate your request due to bad weather or traffic conditions.
*Delivery will be made within your desired time slot.
*If there are a large number of orders, the delivery date and time designation function may be suspended.

It is the customer's responsibility to receive the sent product. If the customer is absent, an absentee note will be included, so please adjust your desired delivery date and time to receive the item within the pick-up period.

The product will be automatically returned to us in the following cases:
・If you are unable to contact the contact information listed in the absence notice
・If the customer's address is unknown
・If the item cannot be received within the storage period specified by Kuroneko Yamato

Items that are returned will be canceled and treated as a refusal to receive the item. In addition, we cannot accept reshipping of the product.
In the unlikely event that the item is not received within the storage period and is returned, we will charge you for the necessary expenses such as round trip shipping and packaging materials fees. Please note that any transfer fees associated with payment will be borne by the customer.

If we cannot confirm that the payment has been made to the designated account within the deadline, we will judge the case to be malicious and take legal proceedings. If you are unable to receive your ordered product due to customer refusal or long-term absence, we will have no choice but to restrict your use of this site.

We accept overseas shipping through WorldShoping's purchasing agency.

We cannot accept cancellations, returns, or exchanges due to customer circumstances, such as if you made a mistake in your order or if you do not like the delivered product.

We take every possible measure to ensure the quality of our products, but in the unlikely event that the product is defective, damaged or soiled during delivery, or if the product was delivered incorrectly, we will replace the product. We will cover the shipping costs.
If you would like to exchange the item, please contact us using the inquiry form within 7 days of receiving the item. We cannot accept exchanges after 7 days from the date of delivery, so please check the product immediately after receiving it.

*Please note that if we do not have stock that can be exchanged, we will issue a refund.
*Returns without notification will take time to process, so please contact us in advance using the inquiry form.

[Products eligible for exchange]
・Products with obvious deficiencies or defects in product specifications
・Products that are soiled or damaged during delivery
・If you receive a different product from the confirmation email after ordering

[Products not eligible for return or exchange]
・Products that have been delivered for more than 7 days
・Customer's order error
・If you do not like the product
・Products that have scratches, damage, dirt, or odors due to the customer's responsibility
・Products that cannot be confirmed to have been purchased on this site
・Products whose tags or labels have been removed or lost
・Products without the bag, cosmetic case, or accessories that the product came in

*When returning the product, please include the delivery note (details) and any novelty items included in the package due to campaigns, etc.

We do not accept repairs for scratches, dirt, damage, etc. caused by the customer. We will repair any initial defects free of charge.
In the unlikely event that the product is defective and you wish to have it repaired, we will accept the repair. The repair period will take approximately 3 weeks from the time we receive the product. Please note that we may not be able to repair the product after checking the product. Depending on the condition of the item in your possession, it may take more than a month for repair.

Please enter the required items on the member registration screen, agree to the terms of use, and complete your member registration.
When registering, each customer must register an email address and password. These are used to authenticate customers so that they can use our services safely online.
Before registering as a member, please be sure to read and agree to the "Terms of Use" before registering.

To register as a new memberhere