frequently asked questions

We have a guarantee of our company for one year from the date of purchase. Please read the attached warranty, warranty provisions, and care for handling.

Please note that the following is not eligible for warranty.
·Battery replacement
The battery set on the purchase clock is a monitor battery built in to confirm the functions and performance of the clock at the time of the factory. The battery is exhausted during the period until the customer is purchased, so there is no capacity until the battery life.
* Regarding the battery run out within one year after purchase, the battery will be replaced free of charge.
・ Changes in appearance that occurred during use, failures and damage due to carelessness
・ Failure and damage due to inappropriate repair and remodeling
・ Failure and damage caused by natural disasters such as submerged (water wet), fire, floods, earthquakes, etc.
・ Magnetic
・ Not posted of delivery (order) number
・ Consumables such as bands and batteries
・ When the word phrase in the warranty card is rewritten
・ If there is no warranty card

If you wish to repair it, please contact us by the inquiry form before returning it and send it to the following address.
For products that have been 30 days or more from the date of delivery, please pay the shipping fee to our shop at the customer.

〒157-0066
6-5-25 Seijo, Setagaya-ku, Tokyo 606
Character Co., Ltd.
Phone number: 03-6411-3735

* We cannot accept inquiries with the phone number described. Please contact us from the inquiry form.
* Please be sure to send a warranty (or purchase statement) when returning.
* Please wrap it in packing materials so that the product does not damage or damage.

We are trying to repair the repair period as soon as possible, but we have expected to be about 3 weeks after returning it as a guide.

For products that can adjust the size of the bracelet, please select the desired size from the product page. We will deliver the size and deliver it.

■ How to measure the size
Measure the length around the wrist that puts the clock with a major.
(If there is no major, cut the paper or string. 30cm in length is sufficient. Wrap the cut around the arm. Measure the length, etc.).
Please select the length from the size adjustment of the product page. We will adjust the size adjustment with some margin.

15cm to 17cm is the size around the wrist for Japanese adult men. 18cm or more is a large wrist size.

* Please note that if you adjust the size, we cannot accept returns and exchanges.
* Although we will re -adjust the size, the shipping fee for sending it to our shop will be borne by the customer.
* In some cases, there is a possibility of adding frames. In that case, we will contact you separately because it may be charged or may not be able to respond.

If you adjust the size yourselfHerePlease confirm.

Regarding product images, we are trying to display them as faithfully as possible, but depending on the setting and characteristics of the monitor used by the customer, there may be some errors in the color compared to the actual product.

When the product arrives at hand, please open it immediately and check whether there is a bad point in the product and whether there is an error in your order.

If the delivered product is a defective product, please contact us within 7 days after the product arrives. We will replace it with the same product. Please note that we cannot exchange with another product. If there is no stock that can be exchanged, we will respond by refund. We will bear the shipping fee for return.
Returns and exchanges cannot be handled as initial defects because they have scratches on the body and glass surface after seven days after the product arrived. Please be sure to check before use.

The flow of your order is as follows.

1. On the detailed page of the desired product, select the number of purchases and click the "Add to Cart" button.

2. Click "See Cart" if you want to purchase as it is. If you want to see other products, click "Continue shopping".

3. On the cart page, check if your order is correctly displayed. If you have a request for the delivery date and time, select the date and time and click "Purchase procedure".

4. Enter the information in the "Contact information" and "Delivery address" item.
* If you have completed the membership, enter the registered e -mail address and password and log in to automatically enter the registered contact and address.
* If you are shopping for the first time, enter the information in the necessary items.
* By selecting Apple Pay, Google Pay, and Amazon Pay from Express check -out, you can complete payments with registered addresses and credit cards in each account.

5. Click "Go to Select Delivery Method" to see if the delivery destination is correct.
* If you are logged in, the registered address will be displayed. If the delivery destination is different, please correct it.

6. Click "Go to Payment" to select the payment method.
* If you pay with Apple Pay or Google Pay, return to the information input screen and select from Express check -out.

7. If you pay with a credit card, click "Pay now". When the "Order Confirmation" screen is displayed, the order is complete.
If you pay with Amazon Pay, click "Pay now" and log in with the Amazon account.

Sorry, we do not handle orders by telephone, fax, or email for safe trading with customers. Thank you for your understanding.

You can check "Confirm your order" that will be automatically distributed to the email address registered after your order is completed.
You can also check from the "Purchase History" in My Account.
Click here to log in to My count

You can check from the "purchase history" in My account. However, only the order will remain in the login state after the membership registration.

The following causes may be considered.

■ System error
→ Please try after restarting your terminal.
■ Rejection of receipt, long -term absence, customers have a lot of remarkable cancellations
■ It is difficult to connect the line, etc., etc.

Please contact us if you do not solve it.

There are various reasons such as communication line problems. Excuse me, please finish the browser and access the page again.

Regarding the purchase of products on a PC and smartphone, the product will be secured when you proceed to the order completion screen. Please note that the product will not be secured when the product is put in the cart.
If you have a small product in stock, it may be sold out before the order is completed. Please shopping before shopping.

Please note that if you cut the internet connection during shopping or interrupt your purchase session due to an error of our server, the inventory will be deleted from the cart.

After your order, we send an automatic reply email for your order confirmation.
If you do not receive an email from our shop, the following is mainly considered, so please check the following.


・ When the domain is specified
Please set the mail reception permit of the "@vidaplus.jp" domain.
・ When the e -mail address is specified
Please set an email reception permit from "Shop@vidaplus.jp" and "Order@vidaplus.jp".


If you are using a spam filter, you may be able to sort the email from our shop to the [Junk mail] folder, so please set the filter to receive emails from our shop.


Please contact us from the inquiry form to resend email.


Please check the setting of your email.


Amazon Pay, and if you return with a browser back during payment of payment (Pedi), close the app, transition to another page, etc., the payment will not be completed, and the order will not be confirmed. Please be careful.

I am sorry. Please note that we cannot respond after the order is completed.

I am sorry. Please note that we cannot respond after the order is completed. After the product shipment, please contact Yamato Transport, as the product is included in the product shipping completion email.

We are sorry, but please note that we cannot respond to cancellation after the order is completed. Please be sure to order after confirming.

You can check the order of your order from the purchase history in the My count. However, only the order will remain in the login state after the membership registration.

We will settle at the price at the time of ordering. Please note that we cannot discount the product after the order is confirmed.

According to the specified Commercial Transactions Law, sales with this service are not eligible for the cooling -off system.
Cooling -off is not required for mail order.
The cooling -off system is a system that protects customers from forced sales, such as fordo sales in door -to -door sales, and is not applied to the system regarding mail -order sales (including Internet sales) that can be considered on their own. We now have. Please note.

Please purchase a gift wrapping product.
Click here for gift wrapping items

You can choose from credit cards, Apple Pay, Google Pay, Amazon Pay, and Paid (Pedi).
Amazon Pay is not available for payment of reserved products.

1. credit card
The available credit cards are VISA, Master, JCB, AMEX.
The number of payments you can use is paid, installment payment, and revolving payment.

* Payment by credit card uses the payment agency system of "SHOPIFY Payment".
* In the card payment, the system called SSL is used. Please be assured that the card number is encrypted and sent.
* If the credit card is inadequate, you cannot accept your order.
* Credit cards issued overseas are not available.

2. Apple Pay
This is a payment method that can be settled with one touch without sharing a card number to the site by setting card information on the iPhone in advance.
On iPhone, iPad, and Mac, you can use Apple Pay to pay on Safari on the web. Please select Apple Pay from Express check -out on the payment screen.

* If you order by Apple Pay from the product page, only the product listed on the product page will be purchased. Multiple variations cannot be purchased at the same time for products with variations such as color and size. In that case, please order from the shopping cart.
* When ordering with Apple Pay from the product page, the items in the shopping cart cannot be ordered together and will remain in the cart. If you order multiple products at the same time, please order from the shopping cart.
* If you order with Apple Pay from the product page, the desired delivery time cannot be specified. If you wish, please order from the shopping cart.

3. Google Pay
You can purchase it with a credit card registered in the Google account and the Google Pay app.
If you are using Google Chrome, you can pay with the Google Pay account. Please select Google Pay from Express check -out on the payment screen.
For more informationHerePlease confirm.

Four. Amazon Pay
Orders can be ordered and payment using your Amazon account using your registered address and credit card information.
For more informationHerePlease confirm.

* You will need an Amazon.co.jp account.
* Credit card information must be registered on Amazon.
* Payment by cash on delivery cannot be used.
* Amazon points do not accumulate.
* Amazon points are not available.
* Please note that if you return with a browser back during payment, or if there is a transition to another page, the payment will not be completed and your order will not be confirmed.

5. Payment (Pedi)
It is a service that allows you to easily shop with e -mail address and mobile phone number without troublesome registration.
You can pay the price after the following month at convenience stores and banks.
At the end of the month of the month, the billing amount will be confirmed, and an invoice will be issued on the 1st of the following month. Please pay by the 10th of the issue month.
The billing amount and the payment method will be informed by e -mail and SNS by the 3rd of the month following the month of the month.
For more information about PediHerePlease confirm.

* You will need a mobile phone that can receive SMS.
* It may not be available depending on the result of the credit judging by Pedi.
* Please note that payment will not be completed if you return with a browser back during payment or transition to another page, and your order will not be confirmed.
* If the registered address of the orderer and the delivery address are different, you will not be used.
* A fee will be charged for each monthly payment (claim) depending on the payment method. In the case of a convenience store payment, the customer will bear 356 yen (tax included), and in the case of bank transfer, the transfer fee will be paid. In the case of account transfer, there is no payment fee.

If an error occurs without the completion of the payment, the following causes may be considered.
Please check again.
・ There is an error in the details of the card information (card number, security code, etc.)
・ The expiration date of the card has expired
・ Refusing payment by card company
We ask your card company for details so that we can not identify the cause.

Payment will be completed at the same time as the order is completed. It will be requested after the order date. The closing date and withdrawal date vary depending on your credit card company. For more information, please contact your card company.

No receipt will be issued.
Please replace the statement included in the product, the statement of use issued by each card company, receipt, etc.

We will deliver by Takkyubin of Yamato Transport.
* Please note that the delivery company cannot be specified.
* Depending on the area of ​​the delivery destination, delivery by Sagawa Express may be delivered.

It depends on the delivery area.
Kanto / Shinetsu / Tokai / South Tohoku region: 770 yen (tax included)
North Tohoku / Kansai region: 880 yen (tax included)
Chugoku region: 990 yen (tax included)
Shikoku region: 1100 yen (tax included)
Hokkaido / Kyushu region: 1210 yen (tax included)
Okinawa and remote island areas are 1650 yen (tax included)

If the delivery date is not specified, the normal product is usually shipped within 7 days of the completion of the order.
The delivery time of reserved items varies from product to product. As soon as the product arrives, we will deliver it in order of order. Please check the delivery date of the product details page before ordering.

* Please note that delivery may be delayed due to production reasons.
* Please note that delivery may be delayed depending on the product and weather conditions.
* Depending on the area where you live, such as remote islands, it may take some time to deliver.
* Please note that it may take some time to ship depending on your payment status.

After shipping the product, we will guide you to the luggage number of Yamato Transport by e -mail. Please check the Kuroneko Yamato Luggage Inquiry System for the delivery status.

Kuroneko Yamato Luggage Inquiry System
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

The delivery date and time can be specified from the order screen.

▼ Delivery time zone that can be specified
In the morning (8: 00-12: 00)
14:00～16:00
16:00～18:00
18:00～20:00
19:00〜21:00

* It may not be available in some areas such as Okinawa Prefecture and remote islands.
* Reserved items may not be available.
* We may not be able to meet your request due to bad weather or traffic.
* It will be delivered within the desired time zone.
* If your order is concentrated, the delivery date and time specified function may be suspended.

Please note that we cannot accept changes in the delivery destination after the order is completed.

Please note that we do not accept multiple orders all at once. Shipping fee will be charged for each order.

You can also specify the destination other than your home. Enter your delivery address on the order screen.
Please note that the delivery note with the amount of money is included in the delivery product.

For one order, only one delivery destination will be specified. If you would like to send it to multiple delivery destinations, please order it.

If you purchase reserved products and ordinary stock products at the same time, it will be delivered together when all products are available. If you wish to deliver early stock products, please order reserved and stock items separately.

If you purchase reserved items with different arrival times at the same time, it will be delivered together when all reserved items are available. If you wish to deliver each reservation product according to the arrival time, please order separately.

If the customer is absent, there is an absence vote from the delivery company, so please contact the delivery company directly on the convenient date and time, and request redelivery. If you cannot contact the contacts described in the absentee card, or if the address is incomplete, the product will be returned to our delivery center and will be returned. Please note that we cannot redelivery from us.

In principle, 7 days from arriving at the nearest Yamato Transport Office will be available. If you can not receive it within the period, the returned product will be canceled as a decline of receipt. In addition, we cannot accept re -shipment of products.

In the following cases, the product is automatically returned to this site warehouse.
・ If you cannot receive it within the acceptable period
・ If the address of the luggage is unknown
・ If you cannot contact the contact information described in the absence notice

* If you decline receipt due to customer reasons and have been absent for a long time, you may not be able to accept orders including restrictions and products before shipping, so please be sure to accept products.

When the product arrives at hand, please open it immediately and check whether there is a bad point in the product and whether there is an error in your order.
If the delivered product is incorrectly distributed, we will exchange it for the correct product. If there is no exchange stock, we will respond by refund.
We will bear the shipping fee for return. After confirming the inquiry for the return procedure, the person in charge will contact you.

We cannot accept cancellations, returns, or exchanges due to customer convenience, such as if you make a mistake in your order or if you do not like the delivered product.

In addition, the quality of the product is made in perfect, but if the product is defective, if the product is damaged or stained, or if there is a misdirection, we will replace it. We will bear the shipping cost.
If you wish to replace it, please contact us from the inquiry form within 7 days after the product arrives. We cannot accept replacement after 7 days after arrival, so please check the status of the product immediately after the product arrives.
After confirming the inquiry for return, exchange, and refund, the person in charge will contact you.

* If there is no exchange stock, we will respond by refund. Please note.
* Returns without contacting will take some time to handle paperwork, so please contact us in advance from the inquiry form.
* Please return the product once delivered to the Company for returned and exchanged. We will contact you for your return address, etc. The return fee will be borne by our company, so please return it by "shipping cash on delivery".

In the following cases, it is not possible to return or replace defective products, damage, stain, or products that are different from your order. Please note.
・ Items that have passed 7 days after the product arrives
・ Products that have scratches, damage, dirt, and smell under your responsibilities
・ Products that cannot be confirmed that it is a product purchased on this site
・ Product tags and labels have been separated or lost
・ Products without bags, makeup boxes, or accessories with products

The packing box when returning is also available in other than the bags and boxes at the time of delivery.
Please note that we are not responsible for accidents and troubles such as damage or loss during return.

* When returning, please include a delivery note (statement) and a novelty that is included in the campaign.

You can shop without registering as a member, but we recommend that you register as a user when ordering to enjoy shopping at our shop.

You can change it from "My count → check your address".

Please reset your password and register a new password from "Maia count login screen → Forget your password?"

Please reset your password and register a new password from "Maia count login screen → Forget your password?"

We recommend that you browse with the latest version of the browser for comfort. Other than the following environment, there is no guarantee of browsing and operation, so we apologize for the inconvenience, but please upgrade to the latest version.

PC
・ Internet Explorer latest version (11 ~)
・ Firefox latest version (88)
・ Chrome latest version (91)
・ Safari latest version (14 ~)
・ Microsoft Edge latest version (91 ~)

smartphone
・ IOS Safari iOS14.x ~
・ Chrome for Android latest version (91 ~) Android OS11 ~

* This site uses web standard technology such as CSS and JavaScript, aiming to improve accessibility and usability. Enable CSS and JavaScript functions and use the above browser.
* If JavaScript is disabled and used, the page may be displayed unexpectedly, so please enable JavaScript when using this site.

If you check "Frequently Asked Questions" and do not solve itInquiry formPlease contact us more.

Business hours are from 11:00 to 17:30 on weekdays. Please note that we cannot respond to inquiries outside business hours, such as weekends and holidays.

* We will reply within 3 business days from those who contact us.
* Support support is provided by email to keep records.

If your inquiry is accepted successfully, we will send you an automatic reply email. The following reasons may be considered for the cause of not receiving emails.

・ Input of address
・ Measures for spam (email reception settings, spam filters, etc.)

Sorry to trouble you, but please check your email address and contact us again or set up emails from our shop.