frequently asked questions
Is there a guarantee.
We have our guarantee for one year from the purchase date. Please read the warranty statement, warranty statement, and handling note.
What does it mean to be warranted?
Please note that the following is not covered by the warranty.
Batteries set in the purchase clock will be a monitored battery embedded to confirm the function and performance of the clock at the factory. Since the battery is exhausted during the period until the customer is purchased, there are also things that have no capacity to the period of battery life.
※ We will exchange batteries free of charge for battery cuts within one year after purchase.
· Failure and damage caused by the appearance change, failure, carelessness caused during use
· Failure and damage due to inappropriate repair and remodeling
· Failure and damage due to natural disasters such as feline (wetness), fire, flood damage, earthquake
· Time lottery
· Not posted (order order) number
· Consumables such as bands and batteries
· When the clash of the warranty is rewritten
· When there is no guarantee presentation
Can I ask for repair?
If you would like to repair, you are sending for the inconvenience, but please contact us at the inquiry form before being returned.
For products that have passed over 30 days since the delivery date, the shipping cost to our shop will be paid by the customer.
Tokyo Setagaya Ward Sengjo 6-5-25 Daiichi Inn Bill 606
Calach Co., Ltd.
Phone number: 03-6411-3735
※ We can not accept inquiries with the telephone number described above. Contact your inquiry form.
※ Please be sure to send a warranty card (or purchase statement) when returning.
※ Please wrap it in packing material such as packing and damage to the product.
For repair periods, we are working to be able to repair as soon as possible, but we are looking for about 3 weeks after the return delivery.
How can I adjust the size?
For products that allow the size of the bracelet, please select the desired size from the product page. We will deliver size adjustment.
■ How to measure the size
Measure the length around the wrist that lifts the clock with a measure etc.
(If there is no measure, cut the paper or string. There is enough length 30 cm. Wrap the cut to the arm. Measure the length by one.)
Select its length from the size adjustment of the product page. We will deliver the size adjustment with some margin.
15 cm to 17 cm are the average wrist around Japanese adult men. 18 cm or more is a size of a big wrist.
※ Please note that we can not accept the size adjustment and exchange.
※ We will re-adjust the size, but shipping for delivery to our shop will be borne by the customer.
※ In some cases, there is a possibility to add a piece. In that case, if it will be charged, it may not be possible to respond, so we will contact you separately.
Please check here if you are adjusted by yourself.
Product images and actual colors are different.
For product images, we are working to be able to display as faithfully as possible, but by the setting and characteristics of the monitor used may result in slight errors in color with the actual product.
The product arrived was a defective product.
When the product arrives at hand, please open it immediately and be sure to confirm "whether there is a defective point in the product" and "Do you have errors in your order".
If the product delivered is a defective product, please contact me within 7 days after arrival. We will respond to the same product. Please note that we can not exchange with another product. If there is no replaceable stock, we will respond to your refund. Shipping costs for return will be paid by us.
Returns and exchanges can not be addressed as initial defects after 7 days after arrival of the product. Be sure to check before use.
About your order
How can I order?
The flow of order is as follows.
1. On the desired product details page, select the number of purchases and click the Add to Cart button.
2. If you want to purchase it as it is, click View Cart. If you want to see other products, click Continue to Shop.
3. On the Cart page, make sure that your order product is correctly displayed. If you have a delivery date or time, select the date and time and click "Go to Purchase Procedure".
4. Enter information in the "Contact Information" and "Shipping address" section.
※ If you have registered as a member, enter your registered email address and password and log in automatically if your registered contacts and addresses will be entered.
※ If you want to shop for the first time, enter information in the required items.
* By selecting Apple Pay, Google Pay, Amazon Pay from Express Checkout, you can complete the settlement with your registered address or credit card in advance.
5. Click "Go to Selecting Delivery Method" to check if the shipping destination is correct.
※ If you are logged in, the registration address will be displayed. Correct if the delivery destination is different.
6. Click "Go to Payment" to select a payment method.
※ If you pay with Apple Pay, Google Pay, return to the information entry screen and select from the Express Checkout.
7. Click "Pay Now" for payment by credit card. The order is complete when the "Order Confirmation" screen is displayed.
If you are paying with Amazon Pay, click "Pay Now" and log in with an Amazon account.
Can I order by phone or fax email?
Sorry, no order by phone, fax and mail is not available for safe consolidation with our customers. Thank you for your understanding.
I would like to check if the order has been completed.
After completing your order, you will be delivered to the email address you registered for your registered email address "Check your order content".
You can also check from "Purchase History" in My Account.
Click here to log in to My Account
Can you see your order history?
You can check from "Purchase History" in My Account. However, the history remains only for orders in the login state after member registration.
I can not order.
Any of the following may be considered.
■ System error
→ After restarting your terminal, please try it.
■ Customers with significant recipient, long-term absence and cancellation
■ Condition of lines, etc.
If you do not solve it, please contact us.
There is no product in the cart.
There are various reasons such as communication line defects. Excuse me, but once you exit the browser and access the page again.
I put a product in the cart but I could not buy it.
For product purchases on PC and smartphone, it will be secured when you advance to the order completion screen. As you put the product in the cart, please acknowledge it, so please acknowledge.
For slight products in stock, it may be sold out before the order is completed. Please buy above.
Please note that the stock will be deleted from the cart if the customer's purchase session is interrupted due to the purchase of the shopping or interrupting your purchase session due to the error of our server.
Order completion email does not arrive.
After ordering, we have sent an automatic reply email for order confirmation.
If you do not receive an email from our shop, please check the following because you can think of the following mainly.
· If domain is specified
Please set the mail reception permission for "@ vidaplus.jp" domain.
· When e-mail address is specified
Set mail reception permission from "Shop@vidaplus.jp" "email@example.com".
If you are using spam mail filters, email from our shop may be distributed to the Spam folder, so please set the filter so that you can receive mail from our shop.
Please contact us for email retransmission from the inquiry form.
Please check the settings of your email.
Amazon Pay, I'm back in the browser back while settling after paying (Paydy), but if there is a closing the app, or transition to another page, the settlement is not completed, and the order will not be confirmed. Please be careful not.
I want to change the order contents.
I am sorry. Please note that we can not respond after completion of order.
I want to change the destination address.
I am sorry. Please note that we can not respond after completion of order. After shipping the product, please contact Yamato Transport.
I want to cancel the order I ordered.
I am sorry, but please note that I can not respond to cancellation after the order is complete. Please make an order after confirming.
I would like to confirm your order.
Check your order content from the purchase history in my account. However, the history remains only for orders in the login state after member registration.
It is price cut after purchase, so I want you to lower the price.
We have settrated at the price at the time of order. Please note that you can not discount the product after your order.
Can you cool off?
In the specification in the Specified Commercial Transaction Law, sales by this service are not covered by the cooling off system.
Cooling off application is not required to mail sales.
The cooling off system is a system that protects customers from forced sales such as selling in visiting sales, and it is not applicable to the Internet sales (including Internet sales) that can be considered by their own intention We now have. Please note.
Can you give me gift wrapping?
Please purchase a product for gift wrapping.
Gift wrapping items are here
About payment method
What are the payment methods?
You can choose from credit card, Apple pay, Google Pay, Amazon Pay and Payy.
Amazon Pay is not available for payment of reserved products.
1. credit card
Credit cards available are VISA, MASTER, JCB, AMEX.
The number of payments available is once payment, installed, and payout.
※ Payment with credit card uses "Shopify payment" settlement agent system.
※ We use the system called SSL in card payment. Please be assured that the card number is encrypted and sent.
※ If there is a defect in credit card, you can not accept your order.
※ Credit card issued overseas is not available.
2. Apple Pay
By setting card information to the iPhone in advance, it is a payment method that can be settled with one touch without sharing the card number at the site.
On the iPhone, iPad, Mac, you can use Apple Pay to pay on the Safari web. Please select Apple Pay from the Express Checkout on the settlement screen.
※ If you are ordered by Apple Pay from the product page, it will be purchased only for the products published on the product page. Products with variations such as color sizes can not purchase multiple variations simultaneously. In that case, please order from the shopping cart.
※ When ordering with Apple Pay from the product page, the product containing in the shopping cart can not be ordered together and remains in the cart. If you want to order multiple products at the same time, please order from the shopping cart.
※ If ordered in Apple Pay from the product page, you can not specify the delivery time. Please order from the shopping cart if you wish.
3. Google Pay
It is possible to purchase using a credit card registered with Google Account and Google Pay app.
If you are using Google Chrome, you can pay with Google Pay account. Please select Google Pay from Express Checkout on the settlement screen.
For more informationHerePlease confirm.
Four. Amazon pay
You can order and pay by using the delivery destination address and credit card information of the registered address of the Amazon account.
For more informationHerePlease confirm.
※ You need an Amazon.co.jp account.
※ You need to register credit card information with Amazon.
※ Settlement in cash on delivery is not available.
※ Amazon point does not accumulate.
※ Amazon point is not available.
※ Please note that the payment is not completed and the order will not be completed if you return to the browser back during settlement or the transition to another page.
5. After payment (Paydy)
It is a service that can easily shop with e-mail address and mobile phone number without a troublesome pre-registration.
You can pay for a convenience store or bank after the next month.
The bill will be determined at the end of the month of your order month, and invoices will be issued on the next month. Please pay by the 10th of the issue month.
Depending on the monthly monthly billing amount and payment method, you will receive information on email and SNS by the 3rd month of your order month.
For more information on PayyHerePlease confirm.
※ You need a mobile phone that can receive SMS for use.
※ Depending on the results of the credit examination by Payy, it may not be available.
※ Please note that the settlement will not be completed and the order will not be completed if you return to the browser back during settlement or transition to another page.
※ If the orderer's registration address and shipping address are different, it is not available.
※ A fee will be issued for each monthly payment (billing) by the payment method. In the case of convenience store payment 356 yen (tax included), bank transfer will be charged by the transfer fee. For account transfer, payment fees will not occur.
I can not pay a credit card.
If you get an error without the payment, you may have the following causes.
Please check once now.
· There is an error in the details of the card information (card number, security code, etc.)
· Card expired is expired
· Payment refusal by card company
Please ask your card company for more information, as we can not identify the cause.
I want to know the cash on delivery date of the product purchased with a credit card.
Payment will be completed at the same time as the order completion. It will be billed since the order date. Date and withdrawal date differ depending on your credit card company. For more information, please contact your card company.
Can I issue a receipt?
Receipt is not issued.
Please substitute usage items and receivables issued from each card company that are included with the product.
About shipping and delivery
Where is the shipping company?
We will deliver by the Yamato Transport Takkyubin.
※ Please note that the delivery company can not specify.
※ Depending on the area of the delivery destination, it may be delivered by Sagawa Express.
How much is the shipping cost?
It depends on the delivery area.
Kanto, Shinetsu, Tokai, South Annual region: 770 yen (tax included)
North Tohoku, Kansai region: 880 yen (tax included)
China region: 990 yen (tax included)
Shikoku region: 1100 yen (tax included)
Hokkaido · Kyushu region: 1210 yen (tax included)
Okinawa and remote island areas are 1650 yen (tax included)
How long do you arrive after ordering?
If there is no special delivery date, the product usually ships within 7 days of order.
Delivery time of reserved product is different for each product. We will deliver in order of customer order as soon as the product is in stock. Please check the delivery date of the product detail page before ordering.
※ Please note in advance that delivery may be delayed for the convenience of production.
※ Please note in advance that delivery may be delayed due to products and weather conditions.
※ Depending on the area where you live island, you may want to take time to deliver.
※ Please note that you may have time to ship with your settlement status.
I would like to check the shipping status of the product.
After shipping the product, we will guide you to the luggage number of Yamato Transport by e-mail. For delivery status, please check from Kuroneko Yamato luggage inquiry system.
Kuroneko Yamato Luggage Contact System
Can I specify delivery date and time?
It is possible to specify the delivery date and time from the order screen.
▼ Specifiable delivery time zone
In the morning (8:00 to 12:00)
※ It may not be available in some areas such as Okinawa Prefecture and remote islands.
※ We may not be available for reserved products.
※ We may not meet your request due to bad weather and traffic circumstances.
※ It will be delivered within the desired time zone range.
※ If order is concentrated, the delivery date and time designation function may be stopped.
I would like to change the delivery destination.
Please note that we can not change the delivery destination after completing your order.
Can I send out separate orders together?
Please note that shipping of multiple orders is not available. It takes charge for each order.
Can I send it to a place other than my home, such as a working place, a home, etc.?
You can also specify a shipping destination other than your home. Please enter the shipping address on the order screen.
Please note in advance that the delivery sheet with the amount of money is included in the delivery product.
I want to divide the product into multiple delivery destinations.
For one order, the shipping address will be specified only one place. If you would like to send multiple shipping addresses, please order again.
What happens if you bought a reserved product and an inventory product?
If you purchase a reserved product and a regular stock product at the same time, it will be delivered together when all the products are aligned. If you would like to deliver early in stock products, please order reserved products and stock products separately.
What happens if you bought a reserved product with different arrival times at the same time?
When purchasing a reserved product that differs in arrival time at the same time, it will be delivered together at the time of all reserved products. If you would like to deliver each reserved product according to the arrival time, please order separately.
What if the luggage will happen if it is absent at delivery?
If you are absent if your customers are absent, you have an absence vote from the delivery company, so please contact the delivery company directly, but please contact the delivery company directly. If you can not contact the contact information in the absence vote, the product will be returned to our Delivery Center and will be handled. Please note that we can only re-deliver from our company.
It was a returned goods that could not receive luggage. I want you to redelivery.
As a rule, 7 days will be a receiving period from the nearest Yamato Transport Sales Office. If you can not receive it within the period, the returned product will handle cancellations as a decline. Also, product re-shipping can not be accepted.
In the following cases, the product is automatically returned to our site warehouse.
· If you can not accept it within the receiving period
· If the address address of the luggage is unknown
· If you can not contact the contact listed in the absence notification
※ If you are repeated receipt due to customer convenience and long-term absence, you may not be able to accept orders including the usage restriction and the product before shipping, so please be sure to accept the product.
Products that have been ordered are different.
If the product arrives at hand, please open it immediately and be sure to confirm that "Do you have a bad point in the product" "How do you have errors in your order".
If the delivered product is misaligned, we will exchange for the correct product. If you do not have replaceable stock, we will respond to your refund.
Shipping costs for return will be paid by us. About the return procedure, we will contact you from the person in charge after confirming the content of the inquiry.
About returned goods / exchange
Can I return or replace it?
If you were mistaken for your order or if the delivered product has not been deserted, you can not accept cancellation, returns and exchanges by customer convenience at all.
In addition, we have fully fully for product quality, but if the product is defective or product is corrupted or faded, or if there is mischarging, it will be compatible with the return / exchange of goods Please. Shipping costs will be borne by us.
If you would like to return or exchange, please contact us from the inquiry form within 7 days after arrival. We can not accept returns and exchanges over 7 days from arrival, so please check the state of the product promptly after the product arrives.
For instructions on return, exchange, refund, we will contact you from the person in charge after confirming your inquiry.
※ If you do not have replaceable stock, we will respond by refund. Please note.
※ We will contact us for the incidency that you will receive no contact, so please contact us from the inquiry form.
※ We will return the product delivered once in return and replacement. The return destination address etc. will be informed later from our company. The return fee will be paid by the Company, so please send it back at "Shipping Course".
In the following cases, even products different from defective products, corruption, fouling, or orders can not be returned and replaced. Please note.
· Products that have elapsed 7 days after arrival
· Products that cause scratches, corruption, dirt, and smell under customer's responsibility
· It is not possible to confirm that it is a product purchased on this site
· Products that detach or lose product tags and labels
· Products that contained products, makeup boxes, products without accessories
What should I do with boxes and packaging when returned?
The packing box at the time of return is available outside the bag or box at the time of delivery.
Please note that we can not take responsibility for accidents and problems such as damage or loss during return delivery.
※ When returned, please bring up with novelty etc. included by the delivery book (not specification) and the campaign etc.
About member registration
Can you not shop without a member registration?
You can shop if you do not have a member registration, but you recommend that you create a user at the time of order to enjoy shopping in our shop.
Can I change my registered address or phone number?
You can change from "Verifying My Account → Address".
I would like to change my password.
"My Account Login Screen → Forgot your Password?" From "Forgot your password?", Reset the password and register a new password.
I have lost my password.
"My Account Login Screen → Forgot your Password?" From "Forgot your password?", Reset the password and register a new password.
Please tell me the recommended environment of the site.
We recommend browsing in the latest version of the browser to see comfortable. There is a warranty for browsing and operations other than the following environment, so we will make a lot of effort, but please upgrade to the latest version.
· Internet Explorer Latest Edition (11-)
· Firefox latest version (88)
· Chrome latest version (91)
· Safari latest version (14-)
· Microsoft Edge Latest Edition (91-)
· IOS Safari iOS14.x ~
· Chrome for Android latest version (91-) Android OS11 ~
Which should I contact?
Please check "Frequently Asked Questions" and contact us if you do not solve it.
When is Customer Support opening hours?
Business hours are from 11:00 to 17:30 on weekdays. Please note that we can not respond to inquiries outside the opening hours, such as Saturdays, Source and Holidays.
※ We reply within 3 business days in order from those who received inquiry.
※ Support correspondence is performed by e-mail to leave a record.
An reply for inquiries does not come.
If the inquiry is successfully accepted, you will receive an automatic reply email. The following reasons can be considered for the cause of the case where mail does not reach.
· Input of address
· We have been measuring spam (mail reception settings and spam mail filters)
Although it is very sorry, please set up again to check the e-mail address and contact it again, or you can receive an email from our shop.