User Guide

About your order

Order flow

In the detail page of your desired product, select the appropriate item such as the desired color and click "Add to Cart" to stock the product. It is also possible to change the purchase score of the product on the cart screen. When you finished the product, click "Purchase Procedure" in the cart screen to enter the purchase flow.

After entering the necessary information, the order is complete if the "Order Confirmation" screen is displayed.
We will send you an email address for your registration email address.
If you do not receive a confirmation email, your order may not have been sent successfully.
Unknown points are supplied, but please contact the inquiry form and contact.

※ If domain specification reception and reception rejection are set, set the @ domain reception permission. If you specify an email address, set the reception permission of Shop @ and

About order of reservation products

Reserved products may change the delivery date change, design, material such as design, material, due to the convenience of production. You can cancel your order due to the above reasons, so please accept and order in advance. In addition, depending on the demand production and production, there is a possibility of canceling your order.

※ When purchasing reserved products and regular stock products at the same time, it will be delivered together at the time of all products. If you would like to deliver early in stock products, please order reserved products and stock products separately.
※ We can specify a reservation product order for delivery date and time.
※ Cancellation after order confirmation can not be accepted regardless of shipment before shipment.

About bundled with another order after order confirmation

You can not receive bundled procedures with separate orders after order confirmation.

About order contents change

Change order after order confirmation (such as settlement method, size, color change, etc.), additional order, cancellation can not be received.

About change of payment method

Changes to payment methods can not be used for system convenience. Please note.

About payment method

About payment method, payment fee

The payment method is as follows.

1. Credit card

Credit cards available are VISA, MASTER, JCB, AMEX.
The number of payments available is once payment, installed and payed by ribbill. However, depending on your card company, only one payment may be made.
Credit cards should be used by the customers' name.

※ We use the payment agency service of Shopify payment.
※ For safety in our shop, detailed information such as card number does not store and browse.
※ Credit card use curve is not issued on card payment system. Please check the usage items sent from the card company.
※ Depending on the customer's use condition, it may be changed to other settlement means.
※ The settlement date is the order date of the product. We will request a card company when ordering.
※ If there is a defect in the credit card, you can not accept your order.
※ Credit card issued overseas is not available.
※ Credit card payments use encryption technology (SSL) to provide a more secure environment as a service. However, we do not guarantee its safety, and please note that if an accident such as data leakage occurs, please note that we can not take that responsibility.

2. Apple Pay

By setting card information to the iPhone in advance, it is a payment method that can be settled with one touch without sharing the card number at the site.
On the iPhone, iPad, Mac, you can use Apple Pay to pay on the Safari web. Please select Apple Pay from the Express Checkout on the settlement screen.

※ If you are ordered by Apple Pay from the product page, it will be purchased only for the products published on the product page. Products with variations such as color sizes can not purchase multiple variations simultaneously. In that case, please order from the shopping cart.
※ When ordering with Apple Pay from the product page, the product containing in the shopping cart can not be ordered together and remains in the cart. If you want to order multiple products at the same time, please order from the shopping cart.
※ If ordered in Apple Pay from the product page, you can not specify the delivery time. Please order from the shopping cart if you wish.

3. Google Pay

It is possible to purchase using a credit card registered with Google Account and Google Pay app. If you are using Google Chrome, you can pay with Google Pay account. Please select Google Pay from Express Checkout on the settlement screen.
For more informationHerePlease confirm.

4. Rakuten Pay

Smooth payment is possible using Rakuten ID and password. Rakuten points are accumulated according to your purchase amount.
After the purchase procedure, you will be moved to the Rakuten Member page and make a settlement procedure. For more information on payment methodsHerePlease confirm.

※ Rakuten member registration is required in advance.
※ It is limited to Rakuten Points for Rakuten Card, Rakuten Point, Rakuten Cash.
※ Please note that the payment is not completed and the order will not be completed if you return to the browser back during settlement or the transition to another page.
※ It can not be used for ordering reserved products.

5. Amazon Pay

You can order and pay by using the delivery destination address and credit card information of the registered address of the Amazon account.
For more informationHerePlease confirm.

※ You need an account.
※ You need to register credit card information with Amazon.
※ Settlement in cash on delivery is not available.
※ Amazon point does not accumulate.
※ Amazon point is not available.
※ Please note that the payment is not completed and the order will not be completed if you return to the browser back during settlement or the transition to another page.
※ It can not be used for ordering reserved products.

6. PayPay

It is a service that can be paid using the pre-charged electronic money (PayPay balance).
Smartphone application "PayPay" is available from the smartphone PC.
How to start PayPayHere

※ If you can not settle in the iOS app, please try from the browser.
※ If you have a personal computer, you can also use it from a PC.
※ It is only possible to pay by the balance and it is not available for the lack of balance.
※ You can not change from PayPay to other payment methods.

7. After payment (Paydy)

It is a service that can easily shop with e-mail address and mobile phone number without a troublesome pre-registration.
You can pay for a convenience store or bank after the next month.
The bill will be determined at the end of the month of your order month, and invoices will be issued on the next month. Please pay by the 10th of the issue month.
Depending on the monthly monthly billing amount and payment method, you will receive information on email and SNS by the 3rd month of your order month.
For more information on PayyHerePlease confirm.

※ You need a mobile phone that can receive SMS for use.
※ Depending on the results of the credit examination by Payy, it may not be available.
※ Please note that the settlement will not be completed and the order will not be completed if you return to the browser back during settlement or transition to another page.
※ If the orderer's registration address and shipping address are different, it is not available.
※ A fee will be issued for each monthly payment (billing) by the payment method. In the case of convenience store payment 356 yen (tax included), bank transfer will be charged by the transfer fee. For account transfer, payment fees will not occur.

About delivery of goods

Delivery company

Order products will be shipped by the Yamato Transport Takkyubin.

※ Please note that the delivery company can not specify.
※ Depending on the area of ​​the delivery destination, it may be delivered by Sagawa Express.


Kanto, Shinetsu, Tokai, South Annual region: 770 yen (tax included)
North Tohoku, Kansai region: 880 yen (tax included)
China region: 990 yen (tax included)
Shikoku region: 1100 yen (tax included)
Hokkaido · Kyushu region: 1210 yen (tax included)
Okinawa and remote island areas are 1650 yen (tax included)


If the delivery date is not specified for delivery date, we will ship within 7 days from the completion of your order. Please note that delivery may be delayed if ordering is concentrated, and delivery of the shipping company's busy season and year-end and bad weather.
Preceding products and preceding products will take time to ship. We will deliver in order of customer order as soon as the product is in stock. Please check the delivery date of the product detail page before ordering.

※ Please note that the product arrival and shipping date will be changed for convenience of production.
※ Even after the order is completed, please be aware that you can cancel your order without the order product, as it may be able to prepare your order.
※ In the case of order including reserved products, all products will be shipped up to the match. Please note.

About confirmation of delivery status

After shipping the product, we will guide you to the luggage number of Kuroneko Yamato by e-mail. For delivery status, please check from Kuroneko Yamato luggage inquiry system.

Kuroneko Yamato: Luggage Contact System

Delivery date / time specification

It is possible to specify the delivery date and time from the order screen.
If you would like the shortest delivery date, please order with "No Specification" when ordering.

▼ Specifiable delivery time zone
In the morning (8:00 to 12:00)

※ You can not accept the delivery date specification in some areas such as Okinawa Prefecture and remote islands.
※ About reserved products, there may be not a request for delivery date.
※ It may not be accommodated by bad weather and traffic circumstances.
※ It will be delivered within the desired time zone range.
※ If order is concentrated, the delivery date and time designation function may be stopped.

Long-term absence and receipt decline

Please receive the product you sent to me by your responsibility. If the customer is absent, the absence vote is included, so please receive the product after adjusting the desired date and time of the customer within the receiving period.

In the following cases, the product is automatically returned to our company.
· If you can not contact the contact information in the absence notification
· If the customer's address is unknown
· If you can not accept it within the storage period defined by Kuroneko Yamato

The returned product will be canceled as a receipt decline. Also, product re-shipping can not be accepted.
If you can not accept it within the storage period, you will be charged the necessary expenses such as shipping costs and packaging materials for round trips. Please note that the transfer fee associated with payment will be borne by the customer.

If the transfer to the designated account can not be confirmed within the deadline, it is judged as a malicious case and the legal procedure is performed. If you can not accept your order product by rejecting and long-term losses by customer circumstances, you will limit the use of your own site.

About overseas delivery

We accept overseas shipping through the purchase agency by WorldShoping.

About returned goods / exchange

Customer request returns and replacement

If you were mistaken for your order or if the delivered product has not been deserted, you can not accept cancellation, returns and exchanges by customer convenience at all.

Return / exchange by defective products etc.

Although the quality of the product has fully fully, the failure of the product or if the product is damaged or contaminated at the time of delivery, or if there is a misalignment, the return / exchange of goods will be dealt with Please. Shipping costs will be borne by us.
If you would like to return or exchange, please contact us from the inquiry form within 7 days after arrival. As we can accept exchanges after 7 days from arrival, please check the product promptly after the product arrives.

※ Please note in advance that we will respond with a refund if there is no replaceable stock.
※ Please contact the inquiry form in advance, as returned goods that can not be notified will take time to work on paperwork.


[Products to be subject to return / exchange]
· Product specification Item products that have been obvious and defective
· Products that caused fouling and damage at the time of product delivery
· When a product different from the confirmation email after order arrives

[Products that are not subject to return / exchange]
· Products that have elapsed 7 days after arrival
· Customer order mistake
· If the product did not love
· Products that cause scratches, corruption, dirt, and smell under customer's responsibility
· It is not possible to confirm that it is a product purchased on this site
· Products that detach or lose product tags and labels
· Products that contained products, makeup boxes, products without accessories

※ When returned, please bring up with novelty etc. included by the delivery book (not specification) and the campaign etc.

About repair

We do not accept repair of scratches, dirt and corruption that occurred under the customer. We will respond with free repair for initial defects.
If there is a poor product failure, you will be able to repair if you would like to repair. The repair period has received the product for about 3 weeks after keeping the product. Please note that it may not be possible to repair after confirmation of the product. Depending on the state of the product of the storage, it may take more than one month for repair.

About member registration

We recommend that you register as a user registration to enjoy shopping at the store (you can shop if you do not have a member registration).
If you register, you can check the purchase history and delivery status from my account.
※ Membership registration does not apply any fee such as admission fee and annual fee.

Way of registration

Enter the required items on the member registration screen and agree to the terms of use. Please give me a member registration.
When registering, you will be registered with your email address and password for each customer. These are used online safely and are used for customer authentication.
Be sure to read the "Terms of Use" before making a member registration, and please register after consent.

Registration of new membersHere

About inquiry

Contact your inquiry form or address addressed to the following address. After confirming the contents, we will reply within 3 business days in the order of inquiries from the person in charge.

VIDA + Official Shop