Frequently asked questions

Our warranty is for one year from the date of purchase. Please read the included warranty card, warranty regulations, and handling precautions.

Please note that the following cases are not covered by the warranty.
・Battery replacement
The battery installed in your watch is a monitor battery that is installed at the factory to check the watch's functions and performance. Batteries will wear out by the time the customer makes a purchase, so some products may not last until the end of their battery life.
*If the battery dies within one year after purchase, we will replace the battery free of charge.
- Changes in appearance, malfunctions, malfunctions or damage caused by carelessness during use
・Breakdown or damage caused by improper repair or modification
・Failure or damage caused by natural disasters such as submergence (wet water), fire, flood damage, earthquake, etc.
・Magnetic
・Not displaying delivery (order) number
・Consumables such as bands and batteries
・If the wording on the warranty card has been rewritten
・If the warranty is not presented

If you wish to have the item repaired, please contact us using the inquiry form before returning the item and send it to the address below.
For products delivered more than 30 days after the delivery date, the customer will be responsible for the shipping costs to our store.

〒157-0066
Daiichi Sumino Building 606, 6-5-25 Seijo, Setagaya-ku, Tokyo
Calico Co., Ltd.
Phone number: 03-6411-3735

*We cannot accept inquiries from the listed phone number. Please contact us using the contact form.
*When returning the product, please be sure to send the warranty card (or purchase statement).
*Please wrap the product in packaging materials to avoid scratches or damage.

Regarding the repair period, we strive to complete repairs as quickly as possible, but as a guideline, please allow approximately 3 weeks after the item is returned.

For products whose bracelet size can be adjusted, please select the desired size from the product page. We will adjust the size and deliver it to you.

■How to measure size
Use a tape measure to measure the circumference of your wrist where you will wear the watch.
(If you don't have a measuring tape, cut a piece of paper or string. A length of 30 cm is sufficient. Wrap the cut piece around your arm. Measure the length with a ruler, etc.)
Please select the length from the size adjustment on the product page. We will adjust the size and deliver it to you with some room.

15cm to 17cm is the average wrist circumference size for Japanese adult men. 18cm or more is a large wrist size.

*Please note that we cannot accept returns or exchanges if size adjustments are made.
*We will readjust the size, but you will be responsible for the shipping costs when sending it to our store.
*Depending on the situation, additional frames may be added. In that case, there may be a charge or we may not be able to respond, so we will contact you separately.

If you want to adjust the size yourselfherePlease check.

We strive to display product images as faithfully as possible, but depending on the settings and characteristics of your monitor, there may be slight differences in color compared to the actual product.

When you receive the product, please open it immediately and check that there are no defects in the product and that there are no errors in your order.

If the delivered product is defective, please contact us within 7 days after receiving the product. We will exchange it for the same product. Please note that we cannot exchange it for another product. If we do not have stock that can be exchanged, we will issue a refund. We will bear the shipping costs for returning the item.
Returns or exchanges due to scratches on the main body or glass surface after 7 days have passed since the product arrived will not be accepted as an initial defect. Please be sure to check before use.

The order flow is as follows.

1. On the details page of the desired product, select the quantity to purchase and click the "Add to Cart" button.

2. If you wish to proceed with the purchase process, click "View Cart". If you would like to see other products, please click "Continue Shopping".

3. Check that the items you ordered are displayed correctly on the cart page. If you would like a delivery date and time, select the date and time and click "Proceed to checkout".

4. Enter information in the "Contact Information" and "Shipping Address" fields.
*If you have already registered as a member, enter your registered email address and password and log in. Your registered contact information and address will be automatically entered.
*If you are making a purchase for the first time, please enter the information in the required fields.
*By selecting Apple Pay, Google Pay, or Amazon Pay from Express Checkout, you can complete the payment using the address or credit card registered in advance for each account.

5.Click "Proceed to Choose Shipping Method" and confirm that the shipping address is correct.
*If you are logged in, your registered address will be displayed, so please correct it if the delivery address is different.

6.Click "Proceed to Payment" and select your payment method.
*If paying with Apple Pay or Google Pay, return to the information entry screen and select from Express Checkout.

7. If paying by credit card, click "Pay now". Your order is complete when the "Order Confirmation" screen is displayed.
If you are paying with Amazon Pay, please click "Pay Now" and log in with your Amazon account.

We apologize, but in order to ensure safe transactions with our customers, we do not accept orders by phone, fax, or email. Thank you for your understanding.

After completing your order, you can check your order details in the "Order Confirmation" that will be automatically sent to your registered email address.
You can also check your purchase history in My Account.
Click here to log in to my account

You can check it from "Purchase History" in My Account. However, the history will only remain for orders made while logged in after membership registration.

There may be one of the following causes.

■System error
→Please try again after restarting your device.
■Customers who have a significant number of refusals to receive items, long-term absences, and cancellations.
■Difficulty connecting to the line, etc.

If the problem persists, please contact us.

There may be various reasons, such as a problem with the communication line. We apologize for the inconvenience, but please close your browser and try accessing the page again.

When purchasing products on a PC or smartphone, the product will be secured once you proceed to the order completion screen. Please note that adding an item to your cart does not guarantee the item.
There is a possibility that products with limited stock may be sold out before your order is completed. Please be aware of this before purchasing.

Please note that if you lose your internet connection while shopping or your purchase session is interrupted due to an error on our server, inventory will be removed from your cart.

After placing your order, we will send you an automatic reply email confirming your order.
If you do not receive an email from our store, please check the following as the following are the main reasons.


・If the domain is specified
Please enable email reception for the "@vidaplus.jp" domain.
・If you have specified an email address
Please set permission to receive emails from "shop@vidaplus.jp" and "order@vidaplus.jp".


If you are using a spam filter, emails from our store may be sorted into your [Spam] folder, so please set up your filter so that you can receive emails from our store.


Please use the contact form to let us know if you would like to resend the email.


Please check your email settings.


Please note that if you go back in your browser, close the app, or move to another page while paying with Amazon Pay or Pay later, the payment will not be completed and your order will not be finalized.

We are very sorry. Please note that we are unable to respond after your order is completed.

We are very sorry. Please note that we are unable to respond after your order is completed. After the product is shipped, please contact Yamato Transport, as the inquiry number will be included in the product shipping completion email.

We apologize for the inconvenience, but please note that we cannot accept cancellations after the order has been completed. Please be sure to check this before placing your order.

You can check your order details in your purchase history in My Account. However, the history will only remain for orders made while logged in after membership registration.

Payment will be made at the price at the time of ordering. Please note that we cannot offer discounts on products after your order has been confirmed.

According to the Specified Commercial Transactions Act, sales through this service are not subject to the cooling-off system.
A cooling-off period is not required for mail order sales.
The cooling-off system is a system that protects customers from forced sales such as pushy sales during door-to-door sales, and the system does not apply to mail-order sales (including Internet sales) where customers can consider purchasing on their own. Thank you for your understanding.

Please purchase items for gift wrapping.
Click here for gift wrapping items

You can choose from credit card, Apple Pay, Google Pay, Amazon Pay, and deferred payment.
Amazon Pay cannot be used to pay for pre-ordered items.

1. credit card
Acceptable credit cards are VISA, MASTER, JCB, and AMEX.
The payment options available are one-time payment, installment payment, and revolving payment.

*For credit card payments, we use the "Shopify Payments" payment processing system.
*Card payments use a system called SSL. Please rest assured that your card number will be sent encrypted.
*If there is a problem with your credit card, we will not be able to accept your order.
*Credit cards issued overseas cannot be used.

2. Apple Pay
By setting your card information on your iPhone in advance, this payment method allows you to make a one-touch payment without sharing your card number with the site.
You can use Apple Pay to pay on the web in Safari on your iPhone, iPad, and Mac. Please select Apple Pay from Express Checkout on the payment screen.

*When ordering with Apple Pay from a product page, you will only be purchasing the products listed on that product page. For products with registered variations such as color and size, multiple variations cannot be purchased at the same time. In that case, please order from the shopping cart.
*When ordering with Apple Pay from the product page, items in the shopping cart cannot be ordered together and will remain in the cart. If you would like to order multiple items at the same time, please order from the shopping cart.
*When ordering with Apple Pay from the product page, you cannot specify the desired delivery time. If you wish, please place your order from the shopping cart.

3. Google Pay
You can purchase using your Google account and credit card registered in the Google Pay app.
If you use Google Chrome, you can pay with your Google Pay account. Please select Google Pay from Express Checkout on the payment screen.
For more detailsherePlease check.

4. Amazon Pay
You can order and pay using the shipping address and credit card information registered in your Amazon account.
For more detailsherePlease check.

*An Amazon.co.jp account is required.
*You must have registered your credit card information on Amazon.
*Payment by cash on delivery is not available.
*Amazon points cannot be earned.
*Amazon points cannot be used.
*Please note that if your browser backs up or goes to another page during payment, the payment will not be completed and your order will not be finalized.

5. Pay later
This is a service that allows you to easily shop with just your email address and mobile phone number, without the hassle of pre-registration.
You can pay from the next month onwards at a convenience store or bank.
The amount charged will be determined at the end of the month in which your order is placed, and an invoice will be issued on the 1st of the following month. Please pay by the 10th of the month of issue.
Information on the billing amount and payment method will be sent via email and SNS by the 3rd of the month following the month of order.
For more information about paydayherePlease check.

*To use this service, you will need a mobile phone that can receive SMS.
*You may not be able to use this service depending on the results of credit screening by Payday.
*Please note that if you go back to the browser or move to another page during payment, the payment will not be completed and your order will not be finalized.
*This service cannot be used if the orderer's registered address and delivery address are different.
*Depending on the payment method, a fee will be charged for each monthly payment (billing). If paying at a convenience store, you will be responsible for 356 yen (tax included); if paying by bank transfer, you will be responsible for the transfer fee. In case of bank transfer, no payment fee will be charged.

If your payment is not completed and an error occurs, the following may be the cause:
Please check again.
・There is an error in the card information details (card number, security code, etc.)
-Card has expired
・Payment refusal by credit card company
We are unable to determine the cause of the issue, so please contact your credit card company for details.

Payment will be completed at the same time as your order is completed. You will be billed after the date of your order. Closing date and withdrawal date vary depending on the credit card company you use. For details, please contact your credit card company.

No receipt will be issued.
Please use the statement included with the product, usage statement or receipt issued by each credit card company as a substitute.

Delivery will be made via Yamato Transport's courier service.
*Please note that we cannot specify the delivery company.
*Depending on the destination area, the item may be delivered by Sagawa Express.

Depends on delivery area.
Kanto, Shinetsu, Tokai, Tohoku region: 770 yen (tax included)
Tohoku/Kansai region: 880 yen (tax included)
Chugoku region: 990 yen (tax included)
Shikoku region: 1100 yen (tax included)
Hokkaido/Kyushu region: 1210 yen (tax included)
Okinawa and remote island areas: 1,650 yen (tax included)

Unless a delivery date is specified, items will normally be shipped within 7 days of completing your order.
Delivery times for pre-order items vary depending on the product. As soon as the products arrive, they will be delivered in the order of your order. Please check the estimated delivery date on the product details page before placing your order.

*Please note that delivery may be delayed due to production reasons.
*Please note that delivery may be delayed depending on the product and weather conditions.
*Delivery may take some time depending on where you live, such as remote islands.
*Please note that it may take some time to ship depending on your payment status.

After the product is shipped, we will send you the Yamato Transport package number via email. Please check the delivery status through the Kuroneko Yamato Baggage Inquiry System.

Kuroneko Yamato luggage inquiry system
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

You can specify the delivery date and time from the order screen.

▼Delivery time zone that can be specified
Morning (8:00-12:00)
14:00～16:00
16:00～18:00
18:00～20:00
19:00〜21:00

*It may not be available in some areas such as Okinawa Prefecture and remote islands.
*Reservation items may not be available.
*We may not be able to accommodate your request due to bad weather or traffic conditions.
*Delivery will be made within your desired time slot.
*If there are a large number of orders, the delivery date and time designation function may be suspended.

Please note that we cannot accept changes to the shipping address after your order has been completed.

Please note that we cannot ship multiple orders together. Shipping charges apply for each order.

You can also specify a shipping address other than your home. Please enter your shipping address on the order screen.
Please note that a delivery note containing the amount will be included with the delivered product.

Only one delivery address can be specified for each order. If you would like the item to be delivered to multiple addresses, please place a new order.

If you purchase pre-order items and regular stock items at the same time, they will be shipped together when all items are received. If you would like early delivery of regular stock items, please order pre-order items and in-stock items separately.

If you purchase pre-order items with different arrival times at the same time, they will be shipped together once all pre-order items are available. If you would like each pre-order item to be delivered according to the arrival time, please place separate orders.

If the customer is absent, the delivery company will have sent you an absentee note, so please contact the delivery company directly to arrange a convenient date and time and request redelivery. If you cannot contact us using the contact information listed on the absence form, or if the address is incorrect, the product will be returned to our distribution center and will be treated as a returned product. Please note that we are unable to redeliver the item.

As a general rule, the delivery period is 7 days after arrival at the nearest Yamato Transport office. If you do not receive the returned product within the period, we will cancel the returned product and decline the receipt. In addition, we cannot accept reshipping of the product.

In the following cases, the product will be automatically returned to our warehouse.
・If you cannot receive the item within the available period
・If the delivery address of the package is unknown
・If you are unable to contact the contact information listed in the absence notice

*If the customer repeatedly declines to receive the item or is absent for a long period of time, we may be unable to accept your order, including usage restrictions and items that have yet to be shipped, so please be sure to pick up the item.

When you receive the product, please open it immediately and check that there are no defects in the product and that there are no errors in your order.
If the item you received was incorrectly delivered, we will exchange it for the correct item. If we do not have stock that can be exchanged, we will issue a refund.
We will bear the shipping costs for returning the item. After reviewing your inquiry, a representative will contact you regarding the return procedure.

We cannot accept cancellations, returns, or exchanges due to customer circumstances, such as if you made a mistake in your order or if you do not like the delivered product.

Although we take every possible measure to ensure the quality of our products, in the unlikely event that the product is defective, damaged or soiled, or incorrectly delivered, we will replace the product. We will cover the shipping costs.
If you would like to exchange the item, please contact us using the inquiry form within 7 days of receiving the item. We cannot accept exchanges after 7 days from the date of delivery, so please check the condition of the product immediately after receiving it.
After reviewing your inquiry, a representative will contact you regarding the procedures for returns, exchanges, and refunds.

*If we do not have stock that can be exchanged, we will issue a refund. Thank you for your understanding.
*Returns without notification will take time to process, so please contact us in advance using the inquiry form.
*For returns and exchanges, please return the delivered product to us. We will contact you with the return address etc. later. We will pay the return shipping fee, so please send it back using "Cash on Delivery".

In the following cases, we cannot accept returns or exchanges even if the product is defective, damaged, soiled, or different from the one you ordered. Thank you for your understanding.
・Products that have been delivered for more than 7 days
・Products that have scratches, damage, dirt, or odors due to the customer's responsibility
・Products that cannot be confirmed to have been purchased on this site
・Products whose tags or labels have been removed or lost
・Products without the bag, cosmetic case, or accessories that the product came in

We accept packaging boxes other than the bag or box used in delivery when returning the item.
Please note that we are not responsible for any accidents or troubles such as damage or loss during return shipping.

*When returning the product, please include the delivery note (details) and any novelty items included in the package due to campaigns, etc.

You can shop without registering as a member, but in order to enjoy shopping at our store, we recommend that you register as a user when placing an order.

You can change it from "My Account → Confirm Address".

Please reset your password and register a new password from "My Account Login Screen → Forgot your password?"

Please reset your password and register a new password from "My Account Login Screen → Forgot your password?"

For a comfortable viewing experience, we recommend using the latest version of your browser. We cannot guarantee that the site will work or be viewed in environments other than those listed below, so we apologize for the inconvenience, but please update to the latest version.

PC
・Internet Explorer latest version (11~)
・FireFox latest version (88)
・Chrome latest version (91)
・Safari latest version (14~)
・Microsoft Edge latest version (91~)

smartphone
・iOS Safari iOS14.x~
・Chrome for Android latest version (91~) Android OS11~

*This site uses web standard technologies such as CSS and JavaScript to improve accessibility and usability. Please enable CSS and JavaScript functions when using the above browser.
*If you use this site with JavaScript disabled, the page may display unexpectedly, so please enable JavaScript when using this site.

Please check the "Frequently Asked Questions" and if the answer is not answered,Contact formPlease contact us.

Business hours are weekdays from 11:00 to 17:30. Please note that we are unable to respond to inquiries outside of business hours, such as Saturdays, Sundays, and holidays.

*We will reply to all inquiries within 3 business days.
*For record-keeping purposes, support is provided via email.

If your inquiry is successfully received, we will send you an automatic reply email. There are several possible reasons why you may not receive an email:

・Incorrect address input
・You have taken measures against spam mail (email reception settings, spam mail filter, etc.)

We apologize for the inconvenience, but please check your email address and contact us again, or configure your settings so that you can receive emails from our store.